Industry: Hospitality & Serviced Apartments
Employment Type: Full-Time
Location: Apo, Abuja
Monthly Salary: ₦150,000
Experience: 4–7 years
Vacancies: 3
Application Deadline: September 30, 2026

Job Description

We are seeking experienced, professional, and customer-focused Apartment Hotel Receptionists to manage guest reception and provide excellent customer service at a serviced apartment facility in Apo, Abuja.

The ideal candidates should have 4–7 years of relevant experience in serviced apartments, hotels, short-let apartments, or other hospitality environments, with strong communication, customer service, and administrative skills.

The successful candidates will serve as the first point of contact for guests, ensuring smooth check-in and check-out, responding to enquiries, handling guest concerns, and maintaining a professional reception experience.

Key Responsibilities

• Welcome guests and provide a professional and friendly reception experience.

• Handle guest check-in and check-out processes accurately and efficiently.

• Respond to guest enquiries, requests, and service needs promptly.

• Handle guest complaints professionally and escalate issues when necessary.

• Maintain accurate guest records, bookings, payments, and reception documentation.

• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.

• Provide information about apartment facilities, services, policies, and local attractions when required.

• Monitor guest arrivals, departures, reservations, and special requests.

• Maintain a clean, organised, and professional reception area.

• Prepare and submit relevant reception reports to management.

Requirements & Qualifications

• Bachelor’s degree, HND, or OND in Hospitality Management, Business Administration, or a related field.

• 4–7 years of relevant experience in reception operations within hotels, serviced apartments, short-lets, or similar hospitality businesses.

• Excellent communication and customer service skills.

• Strong interpersonal and problem-solving abilities.

• Professional appearance and positive attitude.

• Ability to handle guest complaints and difficult situations calmly.

• Good organisational and administrative skills.

• Basic computer literacy and proficiency in Microsoft Office.

• Experience with hotel or property management systems is an advantage.

• Ability to work shifts, weekends, and public holidays when required.

Key Performance Expectations

The successful candidates will be expected to maintain:

• Excellent guest service and satisfaction.

• Smooth and accurate check-in and check-out processes.

• Prompt response to guest enquiries and requests.

• Accurate reception records and documentation.

• Professional reception and customer service standards.

• Effective coordination with housekeeping, maintenance, and other teams.

How to Apply

Interested and qualified candidates should send their CV via email or apply through the recruitment website.

Email Application: startupsoarhr@gmail.com

Email Subject: Application for Apartment Hotel Receptionist – Apo, Abuja

Application Deadline: September 30, 2026

Only shortlisted candidates will be contacted.