Industry: Hotel / Shortlet / Serviced Apartments
Location: Apo, Abuja
Employment Type: Full-Time
Salary: Open for Negotiation

About the Role

We are seeking an experienced and commercially minded Apartment/Hotel Manager to lead the day-to-day operations and business performance of a hospitality property.

The successful candidate will be responsible for ensuring smooth operations, excellent guest experiences, strong occupancy and revenue performance, effective cost control, and a high-performing team.

This role is particularly suited to a hands-on hospitality professional who can build systems, lead people, drive revenue, and maintain operational standards.

Key Responsibilities

Operations & Property Management

• Oversee the daily operations of the hotel/apartment property.
• Ensure rooms, facilities, front desk, housekeeping, maintenance and other operations run efficiently.
• Establish and maintain operational procedures and service standards.
• Monitor property condition, cleanliness, safety and maintenance.
• Ensure compliance with company policies and hospitality standards.

Revenue & Business Performance

• Develop strategies to increase occupancy, room revenue and profitability.
• Monitor occupancy, ADR, RevPAR and other key performance indicators.
• Support pricing and revenue management decisions.
• Identify opportunities to increase bookings and revenue.
• Monitor operating costs and control unnecessary expenses.

Sales & Marketing

• Work with the sales and marketing team to generate bookings.
• Develop relationships with corporate clients, travel agencies, relocation companies and other business partners.
• Monitor OTA and online booking performance.
• Support promotions and other initiatives designed to increase occupancy.

Guest Experience

• Ensure consistently high standards of guest service.
• Monitor guest feedback, complaints and reviews.
• Resolve guest issues professionally and promptly.
• Develop initiatives that encourage repeat business and referrals.

People & Leadership

• Recruit, train, supervise and develop staff.
• Establish clear responsibilities and performance expectations.
• Monitor staff productivity and service delivery.
• Build a professional, accountable and customer-focused team.

Financial & Administrative Controls

• Monitor daily revenue, expenses, cash handling and financial controls.
• Work closely with the accountant on financial reporting and controls.
• Review operational reports and take corrective action where necessary.

Key Performance Areas

The successful candidate will be expected to contribute to:

• Occupancy growth
• Revenue growth
• Guest satisfaction
• Operational efficiency
• Cost control
• Staff productivity
• Online reviews and reputation
• Corporate and direct bookings
• Overall profitability

Requirements

• Minimum 8-12 years’ relevant experience in hotel, serviced apartment, shortlet or related hospitality operations.
• Proven experience managing a hotel, apartment or hospitality property.
• Strong knowledge of front office, housekeeping, maintenance and general property operations.
• Experience managing hospitality staff and departments.
• Understanding of hotel sales, occupancy and revenue management.
• Strong leadership, communication and problem-solving skills.
• Commercial awareness and ability to work with performance targets.
• Strong computer and reporting skills.
• Candidates with experience launching or setting up a new hospitality property will have an advantage.

How to Apply

Send your CV to startupsoarhr@gmail.com