📍 Location: Lokoja
🏢 Industry: Hospitality
🕒 Employment Type: Full-Time

About the Company:

Our client is a fast-growing restaurant based in Lokoja, known for its commitment to excellence, innovation, and culinary artistry. With a loyal and growing customer base, the restaurant offers a welcoming and vibrant atmosphere, ideal for food lovers and culinary creatives alike. They are passionate about delivering memorable dining experiences and are seeking individuals who share this vision.

Job Description:

We are looking for a friendly, articulate, and customer-focused Customer Representative to serve as the first point of contact for our guests. This person will play a vital role in ensuring customers have a positive experience from the moment they step in, managing queries, resolving concerns, and maintaining the restaurant’s high service standards. If you love interacting with people and thrive in a fast-paced environment, this role is for you.

Key Responsibilities:

• Greet customers warmly and professionally as they arrive.

• Assist guests with seating, ordering, and general inquiries.

• Handle reservations and manage waitlists when necessary.

• Resolve customer complaints or concerns promptly and politely.

• Provide accurate information about menu items, specials, and promotions.

• Coordinate with kitchen and service staff to ensure smooth customer service.

• Maintain a clean and welcoming reception and dining area.

• Record and relay customer feedback to management.

• Support team members with tasks as needed during peak hours.

Requirements:

• BSc or HND in business administration, communication, marketing, and other related fields.

• 3–4 years of experience in customer service, hospitality, or a front desk role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a customer-first attitude.

• Ability to remain calm and composed under pressure.

• Well-groomed appearance and friendly demeanor.

• Basic computer skills for handling reservations and records.

• Availability to work flexible shifts, including evenings, weekends, and holidays.

• A team player who is passionate about creating great experiences for customers.

Compensation and Benefits:

• Competitive salary based on experience and performance

• Free accommodation for 3–4 months upon resumption

• Free meals will be provided to staff

• Career advancement opportunities within a fast-growing brand

• Supportive, inclusive, and customer-driven work culture

• On-the-job training and professional development opportunities

How to Apply:

If you’re a people person with a passion for hospitality, we’d love to have you on the team!

Send your CV and a brief cover letter to:
📧 startupsoarhr@gmail.com
📌 Subject Line: Application for Customer Representative Position

Or use the link below to APPLY NOW.
Note: Only shortlisted candidates will be contacted.